Shipping policy

Domestic (USA)

Your order will be shipped through the United States Postal Service (USPS) directly from Monterey Park, Los Angeles. We will ship out your order within 1-2 days of your order being purchased. Your cubes might come in separate packages to help you save money so if you didn't receive part of your order, don't stress out. It is still on the way! We will try hard to send your order as soon as possible.

Every order will receive free delivery confirmation tracking services. This is only if the address you provided has passed USPS address verification process. 

The estimated shipping time for all domestic orders is 2-5 business days after being dropped off at USPS. Price for shipping will be calculated at checkout based on the weight of your order. We charge shipping at cost from USPS and do not make money off of shipping.

If you have any question or special request about the shipping method, please contact us at icubemart@gmail.com. 

International

You order will be shipped USPS International First-Class AIR MAIL directly from Monterey Park, Los Angeles. We will ship out your order within 1-2 days of your order being purchased.

The estimated shipping time is normally 7-15 business days (varied by your own country's Postal Service and Custom Clearance Process System's efficiency) after we drop off your package at USPS.

1. The times above are estimated and could be unpredictable at times due to delays or your Postal Service and Customs. We can promise you we will try hard to get your order to you as soon as possible but once we ship out your package, it is 100% in the Postal Services' (USPS and your country's Postal Service) responsibilities to get it to you in a timely manner while keeping it safe.
2. Delivery Confirmation is not available for First Class International packages. If you have special needs, please contact us at icubemart@gmail.com right when you make your purchase.
3. A Custom Declaration number will be provided to you when we ship it out. This does not act as a tracking number and you will not be able to find your package's current status with it. It will only show WHEN your package was accepted by USPS, and it may show WHEN your package leaves the US at the USPS international process center. After your package leaves the US, it will not be updated any more.

Disclaimer:

iCubeMart only uses the United States Postal Service USPS) as our shipping carrier, and all packages will be shipped based on the shipping method you choose when you check out. iCubeMart is only responsible for your package until we hand it off to USPS. If your package is lost along the way or damaged, know that we hold no protection or refunds. The only way to ensure you know where your order is, is to upgrade your shipping method (tracking will be provided to all USA customers as a free gift; but, tracking is not available for international first class and priority. If international customers want to have tracking for their packages, they have to contact us to upgrade your shipping method, which will be international express mail, DHL, Fedex, UPS, etc). Also, if you want to make sure your order will be refundable when there is a loss during the transportation, please contact us to purchase insurance before shipping it out.

If you have any question or special request about the shipping method, please contact us at icubemart@gmail.com. Otherwise, we assume that you accept our store policy.